Frequently Asked Questions
Find answers to common questions about Sarah Mae Crochet products, orders, shipping, care, and store policies.
Are Sarah Mae Crochet items handmade?
Yes. Every Sarah Mae Crochet item is individually handmade. Small variations in stitching, shape, measurements, facial features, and color placement make each creation unique.
What materials are used?
Depending on the item, materials may include polyester chenille or plush yarn, acrylic yarn, polyester fiberfill, plastic safety eyes, and crocheted or decorative details.
Check the individual product description for information about a particular item.
How quickly will my order ship?
Ready-to-ship orders are normally processed within 5–8 business days. Business days do not include weekends or federal holidays.
Processing time is separate from the time USPS needs to deliver your package. Custom or made-to-order products may require additional production time.
How much does shipping cost?
Standard shipping costs $5 for orders with a merchandise subtotal below $25.
Orders with a merchandise subtotal of $25 or more qualify for free standard shipping. Eligibility is determined after discounts and before taxes.
Where do you ship?
Sarah Mae Crochet currently ships only to addresses within the United States.
How will my order be shipped?
Orders are shipped using USPS Ground Advantage and include tracking. Tracking information will be sent to the email address provided during checkout after the package ships.
Can I change my shipping address?
If you notice an error in your shipping address, contact Sarah Mae Crochet as soon as possible. An address cannot be changed after the package has shipped.
If a package is returned because of an incorrect or incomplete address, we will contact you to discuss available reshipping options.
Can I return or exchange an item?
All sales are final. Sarah Mae Crochet does not accept returns or exchanges or provide refunds for change of mind, customer ordering errors, or personal preferences.
Please review the complete All Sales Final Policy before ordering.
What should I do if there is a problem with my order?
Email sarah@sarahmaecrochet.com with your name, order number, a description of the issue, and clear supporting photographs.
Keep the item and its packaging until you receive a response. Do not mail, discard, alter, or attempt to repair the item before contacting Sarah Mae Crochet.
How should I clean my crochet stuffie?
Sarah Mae Crochet stuffies should be spot cleaned with a small amount of mild soap and cool water. Do not machine wash, tumble dry, bleach, iron, scrub, twist, or soak the item.
Read the complete Crochet Stuffie Care & Safety guide for cleaning, drying, reshaping, and inspection recommendations.
Will my item look exactly like the photograph?
Each item is handmade, so small differences are natural. Product colors may also appear somewhat different depending on your screen and device settings.
How can I contact Sarah Mae Crochet?
Use the contact form or email sarah@sarahmaecrochet.com.