Shipping policy
Shipping Area
Sarah Mae Crochet currently ships to addresses within the domestic United States only. All orders are carefully packaged and shipped from Ohio.
Processing Times
Ready-to-ship orders are normally processed within 5–8 business days. Business days do not include weekends or federal holidays.
Processing time is the time needed to prepare and package your order. It does not include the additional time required for USPS to deliver the package.
Custom and made-to-order items may require additional production time. The expected turnaround time will be provided as part of the custom-order process.
Shipping Rates
A flat $5 shipping charge applies to orders with a merchandise subtotal below $25.
Standard shipping is free when the merchandise subtotal is $25 or more after discounts and before taxes.
Carrier and Tracking
Orders are shipped using USPS Ground Advantage and include tracking. Once your order ships, tracking information will be sent to the email address provided during checkout.
Please allow time for USPS to scan the package and update its tracking information after the shipping confirmation is sent.
Delivery Estimates and Delays
Delivery estimates provided by USPS are estimates and are separate from Sarah Mae Crochet’s processing time. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may occasionally occur.
If your tracking information shows that an order was delivered but you cannot locate it, please check with other household members, nearby neighbors, and your local post office.
Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at sarah@sarahmaecrochet.com.
Once an order has shipped, we cannot change its delivery address. If a package is returned because of an incorrect or incomplete address, we will contact you to discuss reshipping options.
Missing or Damaged Packages
If your package appears to be missing, arrives damaged, or has not shown tracking movement for an extended period, please contact us at sarah@sarahmaecrochet.com with your order number. For damaged packages, please also include photographs of the packaging and item so we can help determine the appropriate next steps.
Questions
For questions about shipping or an existing order, email sarah@sarahmaecrochet.com.